We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at [email protected]. If your return is accepted, we’ll send you a return shipping label, as well as for instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at [email protected]
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right. Be sure to report within 1-2 working days otherwise return will not be accepted.
Exceptions / non-returnable items.
Made-to-order and bespoke items are not eligible for a full refund. All purchases on clearance items are not eligible for a full refund. We cannot accept returns on sale items or gift cards. Bespoke and made-to-order items such as beds and sofas. Including Mattresses, Bedding, Duvets, and Pillows. Also, Items that by reason of their nature cannot be returned.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 14 days of confirmation. Please remember it can take some time for your bank or credit card company to process and post the refund too.